Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jcbet ("jcbet", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the jcbet online casino and sports betting platform at https://jcbet.win and all associated subdomains and services (collectively, "the Platform").

jcbet is committed to protecting your privacy and handling your personal data with transparency, integrity, and in compliance with applicable data protection laws. This Policy applies to all personal data jcbet processes in connection with your use of the Platform, regardless of whether you access jcbet from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or anywhere else in Malaysia or beyond.

By creating a jcbet account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the jcbet platform immediately.

This Policy should be read alongside the jcbet Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with jcbet.

2. Data We Collect

2.1 Data You Provide Directly

When you register for a jcbet account or interact with the Platform, you provide us with personal data including:

• Full legal name
• Date of birth (for age verification purposes)
• Email address and mobile phone number
• Residential address
• Government-issued identification details (MyKad number, passport number) provided during KYC verification
• Payment method details (eWallet identifiers, bank account details for FPX transactions, cryptocurrency wallet addresses)
• Communications you send to jcbet support (live chat transcripts, emails)

2.2 Data Collected Automatically

When you use the jcbet Platform, we automatically collect certain technical and usage data, including:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser information
• Session timestamps, pages visited, and time spent on each section
• Game play history (games played, bet amounts, results, session duration)
• Transaction history (deposits, withdrawals, bonus activity)
• Login events, including date, time, and device fingerprint

2.3 Data from Third Parties

jcbet may receive personal data about you from third-party sources, including:

• Payment processors (Touch n Go eWallet, Boost, Maybank, CIMB Bank, Public Bank, cryptocurrency exchanges) confirming transaction details
• Identity verification providers used in our KYC process
• Fraud prevention and anti-money laundering screening services
• Responsible gaming databases where players have registered self-exclusion preferences

2.4 Summary of Data Categories

3. How We Use Your Data

jcbet uses your personal data only for the purposes described in this Policy. The primary purposes for which we process your data are:

• Account Management: Creating and maintaining your jcbet account, verifying your identity, processing login requests, and managing account security.
• Transaction Processing: Processing deposits and withdrawals via Touch n Go eWallet, Boost, FPX bank transfers, and cryptocurrency. Reconciling transactions and issuing player balance statements.
• Regulatory Compliance: Meeting our obligations under applicable anti-money laundering regulations, including conducting KYC verification, filing regulatory reports, and retaining records for the periods required by law.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, account takeover attempts, bonus abuse, and multi-accounting. Monitoring login patterns for unusual activity that may indicate unauthorised access.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Responsible Gaming: Monitoring play patterns to identify potential problem gambling indicators, applying player-requested deposit limits and self-exclusion preferences, and providing required responsible gaming interventions.
• Platform Improvement: Analysing aggregated usage data to improve the Platform's performance, user interface, and game library selection. All such analysis uses anonymised or pseudonymised data where possible.
• Promotions and Communications: Sending you information about jcbet promotions, bonuses, and account notifications to which you have consented, or which are necessary for the performance of your account agreement.

jcbet does not use automated decision-making that produces legal or similarly significant effects on individual players, except where required for fraud prevention or regulatory compliance and permitted by applicable law.

4. Legal Basis for Processing

jcbet processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil our agreement with you, including account creation, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements and regulatory reporting obligations.
• Legitimate Interests: Processing conducted for jcbet's legitimate business interests where those interests are not overridden by your privacy rights, including fraud prevention, platform security, and responsible gaming monitoring.
• Consent: Where processing is based on your consent, such as receiving marketing communications, you have the right to withdraw that consent at any time by contacting jcbet support.

5. Data Sharing

jcbet does not sell your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

• Payment Processors: Touch n Go eWallet, Boost, Maybank, CIMB Bank, Public Bank, and cryptocurrency processing partners — to the extent necessary to process your transactions.
• Identity Verification Providers: Third-party KYC and age verification services engaged to verify player identity and age as required under our operating licence.
• Fraud & AML Screening Services: Providers that help us detect money laundering, fraud, and prohibited activity on the Platform.
• Regulatory Authorities: Government bodies, law enforcement agencies, and the regulatory authority under whose licence jcbet operates, where we are required by law to disclose information.
• Game Providers: Licensed game studios whose titles appear on jcbet may receive limited technical data (such as player session identifiers) necessary to deliver their games. Game providers do not receive your full personal profile.
• Professional Advisors: Legal counsel, accountants, and auditors where necessary for compliance, litigation defence, or corporate governance purposes.

All third parties with whom jcbet shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond that for which it was disclosed.

6. Cookies & Tracking Technologies

jcbet uses cookies and similar tracking technologies to operate the Platform, maintain session continuity, prevent fraud, and understand how players use the site. The following types of cookies are used:

• Essential Cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and display options) to improve your experience across sessions.
• Analytics Cookies: Collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where players encounter errors. This data is used to improve the Platform and is not linked to individual player identities.
• Security & Fraud Prevention Cookies: Help identify unusual login patterns, detect bot activity, and flag potential fraudulent behaviour.

You can manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jcbet Platform, including your ability to remain logged in.

7. Data Retention

jcbet retains personal data for the period necessary to fulfil the purposes described in this Policy, and as required by applicable law. Key retention periods include:

• Account Data: Retained for a minimum of five (5) years from the date of account closure, as required by anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents: Retained for the period required by the regulatory authority under whose licence jcbet operates, typically five (5) years minimum post-account closure.
• Customer Support Communications: Retained for three (3) years from the date of the interaction unless a longer period is required by ongoing regulatory or legal proceedings.
• Marketing Consent Records: Retained until consent is withdrawn and for one (1) year thereafter as proof of consent.

After the applicable retention period expires, personal data is securely deleted or anonymised in accordance with jcbet's data destruction procedures.

8. Data Security

jcbet implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jcbet servers
• Encryption of sensitive stored data, including payment method details and identity documents
• Password hashing using industry-standard cryptographic algorithms — jcbet never stores passwords in plain text
• Role-based access controls restricting internal access to personal data on a need-to-know basis
• Continuous monitoring of system logs for anomalous access patterns
• Regular independent security audits and penetration testing
• Multi-factor authentication requirements for internal system access by jcbet staff

In the event of a personal data breach that poses a risk to your rights and freedoms, jcbet will notify affected players and relevant regulatory authorities in accordance with applicable legal requirements and within required timeframes.

9. Your Rights

Subject to applicable law and verification of your identity, you have the following rights in relation to the personal data jcbet holds about you:

• Right of Access: Request a copy of the personal data jcbet holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jcbet's legal retention obligations.
• Right to Restrict Processing: Request that jcbet restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy.
• Right to Data Portability: Receive personal data you have provided to jcbet in a structured, commonly used, machine-readable format.
• Right to Object: Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, contact jcbet support via live chat or at [email protected]. jcbet will respond to verified requests within 30 days. In complex cases, this period may be extended by a further 30 days with notification to you.

10. Children's Privacy

The jcbet platform is strictly intended for persons aged 21 years and above. jcbet does not knowingly collect, process, or store personal data from individuals under 21 years of age. Age verification is conducted as part of the account registration and KYC process.

If jcbet becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed and all associated data deleted, subject to any legal retention obligations.

If you believe a person under 21 has created a jcbet account, please contact our support team immediately at [email protected].

11. Third-Party Links

The jcbet Platform does not contain links to third-party websites for commercial purposes. Where references to payment service providers or game studios appear within the Platform, these are operational references required for service delivery and do not constitute endorsements of those third parties' privacy practices.

jcbet is not responsible for the privacy practices of any third-party service providers, including payment processors or game studios, whose own privacy policies govern their handling of any data they independently collect.

12. International Data Transfers

jcbet may transfer your personal data to service providers and partners located outside Malaysia where necessary to fulfil the purposes described in this Policy. Any such transfers are conducted with appropriate safeguards in place, including contractual protections requiring the recipient to apply data protection standards equivalent to those described in this Policy.

By using the jcbet Platform, you acknowledge and consent to such transfers where they are necessary for the operation of your account and the services you have requested.

13. Changes to This Policy

jcbet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Material changes will be communicated to registered players via the contact details on file or through a prominent notice on the Platform prior to the change taking effect.

The most current version of this Privacy Policy is always accessible at https://jcbet.win/privacy-policy. We recommend reviewing this Policy periodically. Your continued use of the jcbet Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have questions, concerns, or wish to exercise any of your data rights, please contact the jcbet data team:

• Live Chat: Available 24/7 within the jcbet Platform
• Email: [email protected]

jcbet aims to acknowledge all privacy-related requests within 72 hours and to resolve them within 30 calendar days. Where a matter cannot be resolved to your satisfaction, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.